Category: Uncategorized

JOB DESCRIPTION                                                                                                  

Circulation Assistant                                                                                           

20 hours/week

Summary

The Circulation Assistant runs the Help Desk and provides a variety of essential patron services.  The Circulation Assistant also handles overdue functions, performs a variety of processing and repair duties, creates book displays, and takes on other tasks as assigned.

 Pay starts at $20.00 an hour.

 Duties

Customer Service from the Help Desk

Making sure that visitors have a positive library experience is the top priority for each member of the Library’s staff.  The Circulation Assistant runs the Help Desk during scheduled hours, and as such, is the primary contact point for patrons and visitors.

 Help Desk Duties

• Greet adults, children, and telephone patrons with a smile, answer questions and offers assistance.
• Check materials in and out.
• Facilitate the use of the public access computers, digital collections, and databases.
• Help patrons use the iPad look-up stations, find materials, and place holds within the Catamount Consortium’s Koha system.
• Offer interlibrary loan, if needed.
• Register new patrons and give them a brief orientation to the Library.
• Inform patrons and visitors about the Library’s digital collections, the resources of the Vermont Online Library, Mango Languages, ebooks, and other online and digital services.
• Handle program registrations.

Circulation

The Circulation Assistant has primary responsibility for circulation during scheduled evening and weekend hours.

• Handle circulation functions, including holds and ILL requests.
• Handle overdue contacts for long overdue/lost materials.
• Update patron records when materials are returned or paid for.
• Report to Library Director on efforts to retrieve overdue and lost items.
• Report any Koha system problems to the Assistant Librarian and Library Director.  Follow “system down” procedures to report urgent problems.
• Researches and creates attractive book displays on topics that may be of interest to our patrons or on timely topics.

Technical Services

• Assist with processing and cataloging of new library materials.
• Assess the condition of damaged materials and makes repairs, if possible, or refer materials to Youth Librarian or Library Director for possible replacement or withdrawal, if an item cannot be repaired.
• Uses online calendars and other office software the Library uses for internal communications, organization, and tracking.

Other

Occasionally assists with preparation for youth programs

Perform other tasks, as assigned.

Work place communication

• Maintains a professional attitude and conduct in relationships with colleagues.
• Fosters a congenial workplace atmosphere that supports all staff.
• Communicates effectively with other staff.

 Professional Development

Participate in relevant workshops and webinars, as time, budget, and needs of the Library permit.

Qualifications

Bachelor’s degree preferred.

Excellent customer service skills; minimum1 year experience in customer service field desirable.

Attention to detail and ability to handle multiple tasks

Comfort with basic technology and a willingness and ability to learn new technology

Willingness to work evening and weekend hours.

Effective verbal and written communication skills.

Pay starts at $20.00 an hour.

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Send resume, cover letter and two references to: rachel@waterburypubliclibrary.com

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Circulation Assistant Job Description (links out to PDF)

Link to updated Waterbury Community Flood Response Resources 2023 (Google Doc)

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FOR EMERGENCIES: 911

FIRE STATION NON-EMERGENCY # (flooded basements, etc.): (802) 244-8856

WATER DEPARTMENT (if broken pipes/shut off needed): 802-244-6357

FOR OTHER INFORMATION NEEDS: 211

*Connect with Vermont 211 simply by dialing 211 from anywhere in Vermont, visiting https://vermont211.org, or texting your zip code to 898211 (hours for texting are 8 AM – 10 PM).

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WATERBURY AREA FOOD SHELF:  57 South Main Street; (802) 595-4280

Waterbury Form to OFFER HELP or REQUEST HELP 

If you need immediate financial assistance contact the Good Neighbor Fund – Text Rev. Peter Plagge at (802) 560-4667. 

Donate to it here: https://waterburycast.org/good-neighbor-fund/

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Volunteer to Help Support Vermonters

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Resources for Staying up to Date 

• Waterbury Roundabout Facebook page
• WDEV radio
• VT Alert – *note* not all Waterbury local road closures are listed, please reference this document for additional road closures
• www.waterburyvt.com
• You can subscribe to receive agendas for Select Board meetings
• Front Porch Forum – folks have been offering services such as electrical and tree removal
• Some road closures listed: https://newengland511.org/ 
• TO VOLUNTEER OR REQUEST HELP: Click this link
• Business resources – Revitalizing Waterbury will be sending a business resource newsletter, you can subscribe for updates at this link (scroll to bottom). Can email mark@revitalizingwaterbury.org with non-urgent business needs.

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OTHER RESOURCES

FEMA Best Practice Flood Recovery Sheet

Historic Flood resource document with some best practices

 

Waterbury Public Library patrons have access to a wide range of digital resources. Choose from the following categories:

• Ebooks, Audio Books & Digital Magazines
• Streaming Movies, Documentaries & Concerts
• Online Educational Courses

Ebooks, Audio Books & Magazines

There are two ways to access our Ebook and Audio Book collection:

Libby/Overdrive – eBooks & Audio Books

Use the Libby App through Overdrive to access our collection of eBooks and Audio books. The Waterbury Public Library is part of the Green Mountain Library Consortium, offering you access to thousands of new and old eBooks and Audio books. We also use Overdrive/Libby for our own collection specific to our library. Login to Overdrive/Libby to access both the Consortium’s collection as well as our own.

*If you have already been using Libby / Overdrive please check out the following page for important information regarding how you will need to switch over to the Green Mountain Library Consortium’s collection.

If you have never created an account with Overdrive, please check out Overdrive Libby Getting started

 

RBdigital Being Phased Out:  Start using Libby

The Waterbury Public Library will be moving some of the digital content from RBdigital to the Libby app on 12/16/20. You will be able to browse, borrow, and enjoy great ebooks and audiobooks available in Libby. OverDrive’s parent company purchased RBdigital, thus necessitation this change. If you have already been enjoying the Libby app, there will be no change for you other than some additional titles available. If you are an RBdigital user, please read on.

Transitioning your books, holds and lists from RBdigital to Libby

If you currently have a book checked out in the RBdigital app, it will be available through the remainder of the lending period, so you can finish your title without disruption or risk of losing your place in the book. You will not be able to renew it. Holds will not be moved. If you would like a record of your current holds, wish list, or history, you will need to capture that information by Tuesday 12/15/20. Your options are to write things down by hand (imagine that!) or you may export your transaction history from the RBdigital websites by accessing My Account > Profiles. See below for step-by-step instructions.
You can place holds on your desired titles again in Libby if the title is owned. Not all content is migrating. Please let us know if there is a must-have title that you cannot find in Libby and we will do our best to purchase it for your use in Libby.

For the time being, you can continue to use the RBdigital app to access the Zinio magazine collection and the Entertainment content (Acorn TV, IndieFlicks, Pongala, Test Prep, Great Courses). Your log in info will remain the same in the RB App or on the RBdigital website for as long as it is functional.
In January/February 2021, Zinio magazines will no longer be available, and in March/April the Entertainment platform in RBdigital will cease operation. When we are informed by Overdrive of exact dates, we will let you know. We are currently investigating other options for digital magazines and streaming movies/TV.

Getting Started with Libby

Our library is happy to continue to offer you a wide selection of digital titles for you to access anytime, anywhere through Libby, the reading app. Go to https://gmlc.overdrive.com/ to log in and get started.

For those who have not yet tried the Libby app, all you need is your library card number and PIN number. Your PIN number is the last 5 digits of your library card number. Do not use any spaces in either of those numbers. The Libby app is easy to use and will guide you through the setup process and get you connected to our library in just a few minutes. You can find in-app support, or visit the Help Site or Libby Academy within the app for assistance.  Download the Libby App to get started.

Step-by-step Instructions to export my account information

If you want to keep a list of items on your wish list, holds, or checkouts, you need to download this information by Dec. 15, otherwise the information will not be available. Note, you are not able to directly import this list into another eBook service like Overdrive – you would have to add the items to your wish list or place holds by hand.

1. Login to the RBdigital website(not the app) with your username and password. This is the address – https://vermontstate.rbdigital.com
2. Click the three horizontal line icon in the upper right-hand corner. Click My Account and then Profiles.
3. On the bottom of the page, click Export my Transaction History. This will download a CSV file, which is a basic spreadsheet format.
4. The file opens best in Excel, OpenOffice/LibreOffice, or another spreadsheet program. If you open it with Notepad or another text editor, you’ll see all of the items, but won’t be able to tell which is a checkout, which a hold, or which is on your wish list.
5. Save this spreadsheet on your computer or device.

 

Streaming Movies, Documentaries & Concerts

ACORN TV

Hailed as a “glorious streaming service…an essential must-have” by The Hollywood Reporter , Acorn TV streams world-class mysteries, dramas, and comedies from Britain and beyond, including a full slate of original and exclusive programming. With thousands of hours of commercial-free programming and new shows added weekly, there’s always something to watch!

Acorn TV is part of RBdigital. Sign in to RBdigital and look for Acorn TV under Entertainment in the top left hand drop down menu. If you need to create an account with RBdigital, please check out our RBdigital instructions.

IndieFlix

IndieFlix brings engaging stories to movie lovers around the world. Enjoy over 7,000 high-quality shorts, features, documentaries, classic TV shows and Web series from 85 countries. View films from major festivals all over the world, including Sundance, Cannes, Tribeca, and more! Sort by language, genre, or film length with easy-to-use filters. Contribute to films just by subscribing, because IndieFlix directly supports the filmmakers. Watch movies on any Internet-enabled computer, smartphone, or tablet with a Web browser! Also available on Roku, Xbox, and Apple TV.

IndieFlix is part of RBdigital. Sign in to RBdigital and look for IndieFlix under Entertainment in the top left hand drop down menu. If you need to create an account with RBdigital, please check out our RBdigital instructions.

Pongalo

Pongalo offers the largest collection of Spanish-language telenovelas and translated movies streamed on-demand to all popular devices. You will have access to streaming video, allowing you to binge-watch videos the same way you do on paid streaming services.

Pongalo is part of RBdigital. Sign in to RBdigital and look for Pongolo under Entertainment in the top left hand drop down menu. If you need to create an account with RBdigital, please check out our RBdigital instructions.

Stingray Qello

Watch the world’s largest collection of on-demand full-length performances, concert films, and music documentaries. Stingray Qello transforms your connected devices into the ultimate live concert video experience. Give your favorite headliners a standing ovation from the best seat in the house anywhere, anytime!

Stingray Qello is part of RBdigital. Sign in to RBdigital and look for Stingray Qello under Entertainment in the top left hand drop down menu. If you need to create an account with RBdigital, please check out our RBdigital instructions.

Online Courses – Education

The Great Courses Library Collection

Of the more than 500,000 college professors in the world, only a select few are chosen to teach one of The Great Courses. They include award-winning experts and professors from the most respected institutions in the world and were chosen based solely on one factor: their ability to teach.

The courses range from a myriad of subjects and includes:

• History — Study ancient and biblical times, medieval Europe, Eastern and Western civilizations, as well as how these historical periods still impact society.
• Health — Dive into courses on meditation, nutrition, natural healing and brain fitness.
• Science — Learn from America’s leading scientists in numerous areas of study ranging from biology, astronomy & space, engineering & technology and beyond.
• Language Arts — learning leadership, thinking and communication skills in both professional and personal lives are essential to get a head.
• And Much More!

The Great Courses Library Collection is part of RBdigital. Sign in to RBdigital and look for Acorn TV under Entertainment in the top left hand drop down menu. If you need to create an account with RBdigital, please check out our RBdigital instructions.

ePrep

It’s like having a private tutor every step of the way! ePrep online courses provide expert video instruction on the SAT, ACT, PSAT, and PLAN tests, so students can achieve higher scores and parents can save money by eliminating the need for expensive private tutors.

ePrep Courses:

• Magnify understanding and retention by aural, visual and tactile engagement with test problems in real time
• Allow students to maximize scores by practicing under test-simulated conditions
• Offer expert instructors to answer questions and solve problems
• Include a vocabulary builder that provides effective ways to learn 1,000 common SAT/ACT test words
• Monitor student progress throughout the course and recommend subject matter and strategy videos for review
• Send students email reminders to keep them on track
• Feature a Parental Support Center for keeping parents up-to-date

ePrep is part of RBdigital. Sign in to RBdigital and look for ePrep under Entertainment in the top left hand drop down menu. If you need to create an account with RBdigital, please check out our RBdigital instructions.

Universal Class

Through a partnership with the Vermont State Library system, Universal Class, Inc. provides free online continuing education courses. It aims to advance intellectual exchange in teaching, research, and service with its technology and belief that lifelong learning should be affordable to all people of all cultures. With a growing course catalog of over 500 online classes, Universal Class is committed to providing only the most affordable and highest quality continuing education.

Mango Languages

Mango prepares learners for realistic conversations and strengthens everyday communication skills in over 70 world languages, including English.